Terms & Conditions

Returns, Refunds & Exchanges

At AnuProduction, we strive to ensure customer satisfaction. However, due to the nature of our products, the following return and refund policy applies:

• Agarbatti machines and machine parts are non-returnable and non-refundable unless damaged during transit.
• Agarbatti products are non-returnable once the package is opened or used.
• Exchanges may be considered only in cases of manufacturing defects or transit damage, subject to verification.
• Refund requests will not be entertained for change of mind, incorrect orders placed by the customer, or delays beyond our control.
• All claims must be supported by valid proof such as unboxing videos and photographs.

We reserve the right to reject any return or refund request that does not meet our policy criteria.

Damaged or Defective Products

We take utmost care in packaging and dispatching products. However, if you receive a damaged or defective product, please follow these steps:

Inspection at Delivery

• Customers must inspect the product thoroughly at the time of delivery.
• Check for any visible damage to the packaging or product before accepting the delivery.
• If damage is noticed, refuse the delivery or note it on the delivery receipt.

Mandatory Documentation

• Record a complete unboxing video showing the package condition and product inside.
• Take clear photographs of the damaged product from multiple angles.
• Include images of the packaging, shipping label, and invoice.

Reporting Timeline

• All complaints regarding damaged or defective products must be reported within 24 hours of delivery.
• Claims reported after 24 hours will not be entertained under any circumstances.
• Contact our customer support team immediately with all required documentation.

Upon verification, we will arrange for a replacement or refund as per our discretion. The decision of AnuProduction will be final in all such cases.

User Responsibilities

By placing an order on our website, you agree to fulfill the following responsibilities:

Accurate Information

• Provide correct and complete delivery address, contact number, and email address.
• Ensure that someone is available at the delivery address to receive the order.
• Double-check all order details before confirming the purchase.

Delays Due to Incorrect Information

• AnuProduction is not responsible for delivery delays or failures caused by incorrect or incomplete address details.
• Additional charges may apply for re-delivery attempts due to customer error.
• Orders returned due to wrong address will not be refunded.

Prohibited Activities

• Fraudulent transactions, misuse of payment methods, or providing false information may lead to immediate order cancellation.
• Legal action may be taken against users involved in fraudulent activities.
• We reserve the right to block users who violate our terms or engage in suspicious behavior.

Customers are expected to use our website and services responsibly and in good faith.

Limitation of Liability

To the maximum extent permitted by law, AnuProduction's liability is limited as follows:

Exclusion of Damages

• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• This includes loss of profits, revenue, data, business opportunities, or goodwill.
• We are not responsible for damages arising from product use, misuse, or inability to use the product.

Maximum Liability

Third-Party Services

• We are not responsible for delays, damages, or losses caused by third-party courier or logistics partners.
• Payment gateway issues, bank processing delays, or transaction failures are beyond our control.
• Customers should contact the respective service providers for such issues.

These limitations apply regardless of the legal theory on which the claim is based, whether contract, tort, negligence, or otherwise.

Force Majeure

AnuProduction shall not be held liable for any delay, failure, or inability to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters: Earthquakes, floods, storms, fires, or other acts of nature.
• Government actions: New regulations, restrictions, lockdowns, or policy changes.
• Transport disruptions: Road blockages, flight cancellations, port closures, or logistics failures.
• Labor issues: Strikes, lockouts, or labor disputes affecting production or delivery.
• Pandemics or health emergencies: Outbreaks affecting operations or supply chains.
• Technical failures: Power outages, internet disruptions, or system failures.
• War or civil unrest: Armed conflicts, riots, or political instability.

In such events, we will make reasonable efforts to notify affected customers and resume normal operations as soon as possible. However, we will not be liable for any losses, damages, or delays caused by force majeure circumstances.

Customers will not be entitled to refunds or compensation for orders delayed or cancelled due to force majeure events.

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India.

Jurisdiction

• Any disputes, claims, or legal matters arising from these terms or your use of our website and services shall be subject to the exclusive jurisdiction of the courts located in India.
• By using our website, you consent to the jurisdiction and venue of these courts.
• You waive any objection to the exercise of jurisdiction by such courts.

Dispute Resolution

• We encourage customers to contact us first to resolve any disputes amicably.
• If a resolution cannot be reached, the matter will be referred to the appropriate legal authorities.
• All legal proceedings must be conducted in English or Hindi.

These terms shall be binding upon and inure to the benefit of both parties and their respective successors and permitted assigns.

Changes to Terms & Conditions

AnuProduction reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice.

Notification of Changes

• Changes will be effective immediately upon posting on this page.
• The "Last Updated" date at the top of this page will reflect the most recent revision.
• We may notify users of significant changes via email or website announcements, but this is not guaranteed.

Your Responsibility

• Continued use of our website and services after changes are posted constitutes acceptance of the modified terms.
• If you do not agree with the updated terms, you must discontinue use of our website immediately.

We recommend checking this page periodically, especially before making a purchase or using our services.

Contact Information

If you have any questions, concerns, or need assistance regarding these Terms and Conditions or our services, please feel free to contact us:

We strive to respond to all inquiries within 24-48 business hours. For urgent matters, please call or WhatsApp us directly.