Privacy Policy

Welcome to AnuProduction. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or purchase our products.

AnuProduction operates on the Shopify platform and is based in India. We specialize in premium agarbatti (incense sticks), agarbatti machines, and machine parts, serving customers across India.

By using our website and services, you agree to the terms outlined in this Privacy Policy. We use simple, professional language to ensure you understand how your information is handled.

We collect various types of information to provide you with the best possible service:

• Personal Details: Name, phone number, email address, billing address, and shipping address
• Order Information: Details about products purchased, order history, and transaction records
• Payment Information: Payment details are handled securely through trusted payment gateways. We do not store your complete card information on our servers
• Technical Data: Device type, browser information, IP address, and website usage patterns
• Communication Data: Records of your correspondence with our customer support team, feedback, and reviews

We collect information through multiple channels:

• Directly from You: When you place an order, create an account, fill out forms, subscribe to newsletters, or contact our customer support
• Automatically: Through cookies, web beacons, and similar technologies that track your website usage and preferences
• Third-Party Services: Through Shopify (our e-commerce platform), payment processors, shipping partners, and analytics providers

Your information is used for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders efficiently
• Payment Processing: To securely process payments and prevent fraudulent transactions
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance
• Communication: To send order confirmations, shipping updates, and important account notifications
• Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Marketing: To send promotional offers, new product announcements, and newsletters (you can opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect against fraud, unauthorized access, and other security threats

We may share your information with trusted third parties in the following circumstances:

• Shopify Platform: Our e-commerce platform provider that helps us operate our online store
• Payment Gateways: Secure payment processors that handle transaction processing
• Shipping Partners: Logistics and courier companies that deliver your orders
• Service Providers: Third-party vendors who assist with website hosting, email services, analytics, and customer support
• Legal Requirements: When required by law, court order, or government authorities

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, shopping cart, and checkout processes
• Analytics Cookies: Help us understand how visitors use our website and identify areas for improvement
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for a personalized experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

We implement reasonable security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection and privacy practices

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Order and transaction records are kept for accounting, tax, and legal compliance purposes
• Customer account information is retained until you request deletion or close your account
• Marketing communication data is kept until you unsubscribe or opt out
• Technical and usage data may be retained in anonymized form for analytics purposes

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Update: Correct or update inaccurate or incomplete information
• Right to Delete: Request deletion of your personal data (subject to legal obligations)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or website notification (for material changes)
• Provide you with an opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

By using our website, placing an order, or providing your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.