Shipping Policy
At AnuProduction, we are committed to delivering premium quality agarbatti, agarbatti machines, and machine parts safely to your doorstep. We understand the importance of timely and secure delivery for your business needs.
Our shipping services cover all regions across India, ensuring that whether you are ordering fragrant incense sticks for your customers or industrial machinery for your production unit, your order reaches you in perfect condition.
We believe in complete transparency throughout the shipping process. From order confirmation to final delivery, you will receive regular updates about your shipment status, giving you peace of mind and allowing you to plan accordingly.
Complete Transparency
Track your order at every step with real-time updates
PAN India Shipping
We deliver to all states and union territories across India
Safe Delivery
Secure packaging ensures products reach you in perfect condition
Shipping Coverage
PAN India Delivery
We deliver across all states and union territories of India.
Remote & Rural Areas
Additional charges and extended delivery time may apply for remote locations.
Heavy Machinery
Delivery depends on serviceable pin codes. Contact us to verify availability.
Order Processing Time
We process orders on working days only, excluding public holidays
Agarbatti Products
Our premium agarbatti products are processed quickly to ensure fresh delivery to your doorstep.
- Order confirmation within 24 hours
- Quality check before dispatch
- Packaging completed in 1-2 days
- Ready for shipment
Machine Parts
Machine parts require careful verification and quality checks before dispatch to ensure compatibility.
- Stock verification within 48 hours
- Technical inspection completed
- Secure packaging for safe transit
- Dispatch within processing time
Heavy Machines
Heavy machinery orders require extensive preparation, quality assurance, and specialized logistics arrangements.
- Order review and confirmation
- Custom preparation if required
- Complete quality assurance
- Specialized packaging and logistics
Important Information
All processing times are calculated in working days only. Public holidays, Sundays, and other non-working days are excluded from the processing timeline. Orders placed on weekends or holidays will begin processing on the next working day.
Estimated Delivery Time
We strive to deliver your orders as quickly as possible. Below are the estimated delivery timelines for our products:
Agarbatti (Incense Sticks)
- Standard shipping across India
- Express delivery available in select cities
- Bulk orders may require additional 1-2 days for processing
Agarbatti Machine Parts
- Parts are carefully packaged to ensure safe delivery
- Availability may vary based on stock
- Custom or specialized parts may take longer
Agarbatti Machines
- Machines require special handling and freight shipping
- Installation support available upon request
- Delivery timeline depends on your location and machine size
Delivery timelines are estimates and may vary due to unforeseen circumstances such as logistics delays, adverse weather conditions, or transportation issues. We appreciate your patience and will keep you updated on your order status.
Shipping Charges
Weight & Size Based
Shipping charges are calculated based on the total weight and dimensions of your order. Heavier and larger packages may incur additional costs to ensure safe delivery.
Delivery Location
Charges vary depending on your delivery location. Remote or distant areas may have higher shipping fees. Exact costs will be displayed at checkout based on your pincode.
Freight for Bulk Orders
Extra freight charges apply for heavy machinery, bulk orders, or commercial quantities. These charges ensure proper handling and transportation. Contact us for a custom quote on large orders.
Important: All shipping charges are calculated at checkout and may vary based on current carrier rates, fuel surcharges, and seasonal factors. We strive to provide the most accurate estimates. For bulk or commercial orders, please contact our customer service team for a detailed shipping quote. Delivery times are estimates and not guaranteed. AnuProduction is not liable for delays caused by courier services or unforeseen circumstances.
Courier & Transport Services
Reliable Courier Partners
We partner with trusted courier services to ensure safe and timely delivery of small items, packages, and parcels to your doorstep.
Specialized Heavy Transport
For heavy machines and industrial equipment, we use specialized transport services with proper handling and safety measures.
Track Your Shipment
Once your order is dispatched, we'll share tracking information via email and SMS so you can monitor your delivery in real-time.
Damaged or Missing Items
Please read these important requirements carefully
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Mandatory Inspection at Delivery
You must thoroughly inspect your order in the presence of the delivery person before accepting it. Check for any visible damage, missing items, or discrepancies. Once you accept the delivery, we cannot process claims for issues that could have been identified during inspection.
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Unboxing Video Required
A complete unboxing video is mandatory for all damage or missing item claims. The video must show the sealed package, the opening process, and the contents in one continuous recording. Videos edited or recorded after opening will not be accepted as valid proof.
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Clear Photos Required
Submit clear, well-lit photographs showing the damaged item from multiple angles, the packaging condition, and the shipping label. Photos must clearly demonstrate the nature and extent of the damage. Blurry or unclear images will delay claim processing.
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24-Hour Reporting Deadline
All claims for damaged or missing items must be reported within 24 hours of delivery. Claims submitted after this period will not be entertained under any circumstances. Please ensure you have all required documentation ready before contacting us.
Important: Failure to comply with these requirements will result in claim rejection. We appreciate your cooperation in following these procedures to ensure efficient resolution of any issues.
Shipping support
Policy Updates
AnuProduction reserves the right to modify, update, or change this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically to stay informed of any updates. Continued use of our services following any modifications constitutes acceptance of the revised policy.